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Return Policy

Our 15-day return policy allows you plenty of time to consider your purchase. With such a time frame in place, you can rest assured knowing you have made the right choice. If for whatever reason you are not satisfied with your purchase, within 15 days of receiving your item, you may return your item to Ni Cle D'or LLC for an exchange or a refund.

Return Policy Guidelines:

  1. To initiate a return, customers MUST contact us at contactus@nicledor.com to get approval and further instructions for the return. Customers will be required to pay a fee for return shipping labels. 
  2. Packages sent back to Ni Cle D'or LLC without being approved ahead of time will be refused upon arrival.
  3. Items may only be returned for a refund or exchange within 14 days of receiving the product.
  4. Upon receiving your return, the item will be reviewed by our Quality Inspection Team. Please note that items showing signs of wear or those that have been altered or damaged in any way, are not eligible for a return.
  5. Custom orders are non-refundable. In an effort to maintain 100% customer satisfaction, all specifications and details regarding custom orders are discussed prior to production.
  6. Any item that is engraved is non-refundable.
  7. Only items with manufacturing defects are eligible for return without the original tag intact.

How To Prepare A Return:

  1. Contact us at contactus@nicledor.com to get approval for your return.
  2. Package Your Return with the shipping label we have provided. Please make sure to include all original packaging as well as any other material, which was sent to you.
  3. Ship Your Package.